​

1. Who we are
House of Bookings (“we”, “us”, “our”) provides short‑term rental and property management services, including handling bookings made through our website and partner platforms.
If you have any questions about this policy, you can contact us at:
Email: clive@houseofbookings.com
Address: (Add your business address here).​

2. What data we collect
We may collect the following types of personal data when you use our website, make a booking, or contact us:​

• Contact details: name, email address, phone number.​

• Booking details: stay dates, property booked, number of guests, special requests.​

• Payment‑related information: we do not store full card details; payments are processed by secure third‑party providers (for example Stripe, PayPal, or booking platforms).​

• Communication data: emails, messages and feedback you send us.​

• Marketing preferences: whether you want to receive marketing emails from us.​

• Technical data: IP address, browser type, device information and cookies when you visit our website.​

3. How we use your data and our legal reasons
We use your personal data for the following purposes:

• To manage and confirm your bookings and stays (contract – we need this to provide the service you requested).​

• To communicate with you about your booking, check‑in, check‑out and customer service (contract and legitimate interests).​

• To take and process payments, refunds and deposits (contract and legitimate interests).​

• To send you service emails (for example, booking confirmations, changes to your booking or important updates).​

• To send you marketing emails about our properties and services, if you have chosen to receive them (consent or legitimate interests; you can unsubscribe at any time).

• To improve our website, services and marketing, including analytics and performance tracking (legitimate interests).​

• To comply with legal obligations, for example accounting, tax or local regulations.​

4. Where we get your data from
We may collect your personal data directly from you or via:​

• Our website and contact forms.

• Booking platforms (for example Airbnb, Booking.com, or other channels) when you book one of our properties.

• Property management or payment systems we use to handle bookings and payments.

5. Who we share your data with
We may share your personal data with:

• Property owners and local partners where this is needed to manage your booking and stay.

• Payment providers and banks to process payments and security deposits.

• IT, hosting, email, and analytics providers that help us run our business and website.

• Professional advisers (for example accountants, lawyers) where necessary.

• Public authorities if required by law or to protect our rights or the safety of others.

We require all third parties to keep your personal data secure and to use it only for the purposes we specify.

6. International transfers
Some of our service providers may be located outside the UK/EEA.
Where your data is transferred internationally, we take steps to ensure an adequate level of protection, such as using standard contractual clauses or working with providers that follow recognised data protection frameworks.

7. How long we keep your data
We keep your personal data only for as long as necessary for the purposes described in this policy, including to:

• Provide and manage your bookings and stays.

• Meet legal, accounting and tax requirements.

Retention periods vary depending on the type of data, but we typically keep booking records for up to 6 years after your stay to comply with legal obligations and to resolve any disputes.

8. Marketing and your choices
If you have given us permission, we may send you marketing emails about our properties and services that may interest you.

You can stop receiving marketing at any time by:​

• Clicking the “unsubscribe” link in any marketing email; or

• Contacting us at clive@houseofbookings.com.

Service emails relating to your bookings will still be sent, as these are necessary to perform our contract with you.​

9. Cookies and tracking technologies
Our website may use cookies and similar technologies to:

• Make the site work properly and keep it secure.

• Remember your preferences.

• Help us understand how people use our website so we can improve it.

Where required, we will ask for your consent to use non‑essential cookies. You can manage your cookie preferences via your browser settings or the cookie banner (if provided on the site).

10. Your rights (UK / EU GDPR)
Depending on where you live, you may have the following rights over your personal data:

• Right to access: ask for a copy of the personal data we hold about you.

• Right to rectification: ask us to correct inaccurate or incomplete data.

• Right to erasure: ask us to delete your data in certain circumstances.

• Right to restrict processing: ask us to limit using your data in certain situations.

• Right to object: object to our use of your data where we rely on legitimate interests or for direct marketing.

• Right to data portability: ask us to transfer your data to you or another provider in a structured, commonly used, machine‑readable format.

• Right to withdraw consent: where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at clive@houseofbookings.com.

If you are in the UK and are unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.[6]

11. Security
We use appropriate technical and organisational measures to protect your personal data from loss, misuse, and unauthorised access, disclosure, alteration or destruction.
However, no system is completely secure, and we cannot guarantee absolute security of your data.​

12. Changes to this policy
We may update this Privacy Policy from time to time.​
When we do, we will change the “last updated” date and, where appropriate, notify you by email or via our website.

Last updated:12th feb 2026